Intuit QuickBooks Point of Sale support
- Technical Support:
- Pro/Premier Customers: 24/7 support
- Enterprise Customers: M-F (4:00am-7:00pm PST)
- Pro/Premier Installation and Business Applications (“How do I" questions): 7 days a week (5:00am-9:00pm PST)
- Enterprise Business Applications (“How do I…” questions): M-F (4:00am-7:00pm PST)
- Customer Service (Billing, Charge and Order Inquiries, Refunds, Product Registration, and general Customer Service): M-F (6:00am-6:00 pm PST)
- Point of Sale M-F (4:00am to 8:00pm and Sat and Sun 7:00am to 4:00pm PST): POS technical support: 800.348.0254 (POS Desktop 12.0 (V12) and POS2016 (V11))
Click here for contact phone numbers (Notes: 1. Be sure to select the correct product and year for which you need help; 2. Please be aware that calling after posted hours will direct you to the Pro/Premier Technical Support Team.)
Technical support guidance on:
- Downloading QuickBooks Desktop or installing from the CD.
- Questions about installing or reinstalling QuickBooks Desktop on one or more computers that meet published system requirements for your product, or moving your product to a new computer that meets those requirements.
- Upgrading to the current version or latest release of your QuickBooks Software.
- Integrating QuickBooks Point of Sale with QuickBooks Financial Software for the first time.
- Setting up Multi-Store Exchange in QuickBooks Point of Sale Pro Multi-Store.
- Creating a new company file or converting a company file from another version of QuickBooks Desktop, Point of Sale or other Intuit products.
- Questions around initial setup of multi-users as well as multi-user networks such as installation, Windows firewall setup and folder permission configuration.
- Error messages or documented solutions that tell you to contact Technical Support.
- All error messages that contain a 6XXX code.
- Problems registering your product.
- Issues involving Admin password (lost, change, or removal)
- Upgrading to the current version or latest release of your product.
- Third party support for items necessary for QuickBooks to operate, limited to stated system requirements.