NAB EFTPOS terminal user guide

Verifone Troubleshooting guide

Cannot connect to NW/CE - Host connection fail/CE - Host resolution fail

1. Switch the terminal on and off and try again. 2. If you're still having problems, call our Merchant Service Centre on 1300 369 852 from 8am - 8pm Mon-Fri (AEST/AEDT) and make sure you have your Merchant ID and Terminal ID handy before you call.

Ethernet cable unplugged

Connect your phone line cable and try again.

No answer/CE - No route to host/LC - Disconnected by host/LC - Lost carrier/NT - No dial tone no carrier 1. Check you phone line connection and try again. 2. There may be network interruptions and maintenance work around your area. Our Merchant Help site can direct you how to check for this. 3. If there is network interruptions/maintenance in your area, wait until its resolved then restart your terminal. 4. If you're still having problems, call our Merchant Service Centre on 1300 369 852 from 8am - 8pm Mon-Fri (AEST/AEDT) and make sure you have your Merchant ID and Terminal ID handy before you call.

Source: www.nab.com.au March 7, 2017 – 07:49